Refund and Return Policy
10. Return and Refund Policy
Returns:
Returns are accepted within 30 days of receiving your order.
If there are unusual circumstances (e.g. the item could not be constructed due to damaged or missing parts), please let us know this.
Conditions for Returns:
Items must be unused, undamaged, and in their original packaging.
Certain items (e.g., personalized or perishable goods) may not be eligible for return.
Return Shipping Costs:
Customer Responsibility: Return shipping costs are the customer's responsibility unless the item arrives defective or not as described.
Company Responsibility: If the return is due to our error, we will cover the return shipping costs.
Refunds:
Refunds are processed within 7 days of receiving the returned item.
Refunds will be issued to the origin payment method.
For More Information:
Certain, special items (e.g. oversize, or those requiring special shipping arrangements) may have different return policies; check on this through information provided in the listing of the item, or during checkout.
11. Incorrect Address
Address Accuracy:
Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer. Also, check the details of your address in tracking info provided by the carrier, when you receive an email confirming shipment.
Returned Packages:
If a package is returned to us due to an incorrect address:
We will contact you to arrange reshipment.
Additional shipping charges may apply, depending on the source of the mistake.
12. International Customs and Duties
Customs Clearance:
International shipments may require customs clearance, which can cause delays beyond our original delivery estimates.
Taxes and Duties:
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
Customs Policies:
Customs policies vary widely by country. Please contact your local customs office for more information.
13. Contact Information
If you have any questions or concerns regarding your shipment, please contact us:
Customer Service Email: support@saunasupplyusa.com
Customer Service Phone: +1-202-510-4030
Company Address:
Sauna Supply USA
1700 Reisterstown Road, Suite 231
Pikesville, MD 21208
USA